Help

Customer Service

If you need immediate assistance, please call us at 1-800-627-9577, Monday through Friday 7:00 a.m. to 9:00 p.m. (CST), Saturday 8:30 a.m. to 12:30 p.m. and 1:00 p.m. to 5:00 p.m. (CST). Closed Sunday.

Please review your items upon receipt and contact us immediately with any concerns. We believe in our products and back them up with a 30 Day, 100% Satisfaction Guarantee. Business gear products (Rolling Totes, Show n Go, Insulated Color Carrier System, etc.) are backed with a 1 year manufacturer’s warranty. No returns or refunds after 1 year of purchase. Gear and apparel products may require return before a replacement, exchange, or refund is issued.

So you can receive your order as quickly as possible, many products go into production immediately after they are submitted and may not be eligible for change or cancellation.

Please contact us with any order questions and concerns at:
1-800-627-9577
Monday through Friday 7:00 a.m. to 9:00 p.m. (CST), Saturday 8:30 a.m. to 12:30 p.m. and 1:00 p.m. to 5:00 p.m. (CST). Closed Sunday.

Shipping Information

U.S. Shipping Fees

All prices are in U.S. dollars.

Order Amount Fees
$0 – $39.99 $5.99
$40 – $49.99 $6.99
$50 – $59.99 $7.99
$60 – $69.99 $8.99
$70 – $79.99 $9.99
$80 – $89.99 $10.99
$90 – $99.99 $11.99
$100 – $109.99 $12.99
$110 – $119.99 $13.99
$120 – $149.99 $14.99
$150 – $174.99 $15.99
$175 – $199.99 $16.99
Over $200 $17.99

Canadian Shipping Fees

For orders shipping to Canada, prices do not include duties and taxes, which are paid by the recipient. Prices and shipping fees in USD.

Canadian Shipping Fees are in addition to U.S. rates above.

Order Amount Fees
$0 – $14.99 $4.50
$15 – $49.99 $9.50
$50 – $99.99 $12.50
$100 and over $25.00

Please allow 10-12 business days, from date of order, for your order to arrive. We do our very best to produce and ship products as quickly as possible, therefore, some items may be shipped separately.

Expedited delivery is available on select products for an additional fee, per product. Shipments with expedited delivery must be delivered to a physical address; no P.O. Boxes.

  • 2nd Day Delivery: $7.50 - Please allow 4-7 business days, from date of order, for your product to arrive.
  • Overnight Delivery: $13.99 - Please allow 3-6 business days, from date of order, for your product to arrive.

Most orders are delivered by the USPS. Some products, such as heavier Gear items, are shipped via Ground delivery and require a physical address. You will be prompted for a physical address when necessary.

Product Information

Each time you write an MKCheck, with the Mary Kay logo, you promote your Mary Kay business to everyone who handles it. The checks are personalized with your contact information, and anyone receiving the check can easily contact you about your Mary Kay business. Please note that MKChecks are available for U.S. bank accounts only. First-time orders require additional information for security purposes.

You may print your name, your Mary Kay approved title, and contact information only (i.e. address, phone numbers, email, and/or personal website). Non-Mary Kay organization names, professional titles, and unapproved special messages are prohibited.

The Mary Kay image is very important to every member of the Mary Kay sales force. Every MKConnections® business card style is designed to project the Mary Kay image that is so respected in the marketplace.

A business card is often the first point of contact a potential customer or team member has with Mary Kay. It’s critical that this first impression is a favorable one. Business cards printed by unlicensed print shops may not always properly reproduce the Mary Kay® logo.

MKConnections® products are priced competitively, are exclusively designed to positively represent the Mary Kay image, and are backed by a 30 day 100% satisfaction guarantee.

First time photo orders must be placed on mkconnections.com. Reorders, with no photo or product change, may be placed by phone. We cannot accept photo prints, disks, or electronic media.

Photo Upload Requirements

  • Photo files must be in one of the following formats to upload: JPG (.jpg), BMP (.bmp), or TIFF (.tif)
  • Photo file size cannot exceed 4 MB
  • Photo width must be between 265 and 4,064 pixels. Photo height must be between 450 and 2,704 pixels.

If you are experiencing difficulty uploading your photo to the MKConnections website, it may be for one or more of the following reasons:

  1. File format is incorrect. See above.
  2. File size is too large or photo pixel height and/or width may not fit the appropriate ranges. See above.
  3. Personal firewall software is preventing you from viewing the product preview.
  4. Your internet connection has failed.
  5. You are using a mobile device to order. Photo product order is not mobile optimized at this time.

You should use a professional headshot photograph. All Mary Kay Inc© photographers allow for reproduction of their photography for the purpose of use on the MK photo card. The possibility of copyright infringement requires that you warrant you have the right to reproduce any other photograph. If you are not sure you have the right, contact the photographer who took the picture. If you do not have a professionally taken photograph, you may submit a personal photo which portrays you as the center focus in a professional, business appropriate setting. Be sure the photo has good resolution, lighting, and contrast. Avoid photos that are out of focus or hazy, dark, or overly cropped. MKConnections will not touch up or manipulate photos in any way. MKConnections reserves the right to reject orders submitted with unprofessional and/or poor quality photos.

When placing a photo product order, you are able to crop and position your photo within the photo window. This preview is a representation for positioning only and is not representative of the final print product.

Personalization Email

  • Internet and email security protocols have become stricter and host email providers, such as Google, AOL, Yahoo and others, mistake the Company's forwarding system for spam email. As a result, many emails addressed to @marykay.com are not being reliably delivered. Depending on the Independent Beauty Consultants' email provider, we believe that only 40 to 60 percent of all emails currently sent to @marykay.com email addresses are delivered to their personal email accounts. The Company has decided to discontinue the @marykay.com email address option for Independent Beauty Consultants. You will not be able to use your @marykay.com email address after Oct. 15.

  • We recommend using a professionally appropriate personal email address that does not include Mary Kay trademarks. A good example of a professionally appropriate email address is FirstNameLastName@EmailProvider. Please see Legal-Ease on Mary Kay InTouch® > Resources > Legal for more information on the appropriate use of Mary Kay trademarks.